Question 1

What is your shipping policy?

Accepted Answer

Canada & US:
Free/Standard Shipping / 5-10 business days
Expedited: 3-7 business days

International:
Options vary, will be shown at check-out.

For more information on shipping please see our Shipping & Returns page.
You can also contact us for any shipping questions at simooodesigns@gmail.com

Question 2

What is your return policy?

Accepted Answer

We have a 15-day return / replacement policy, which means you have 15 days after receiving your item to request a return. All items must be returned in original condition, with original packaging and tags attached.
For information on returns please see our Return & Refund Policy page.
You can also contact us for any return or refund questions at simooodesigns@gmail.com

Question 3

Partnerships

Accepted Answer

Would you like to partner up with us?
We're looking for brand ambassadors and resellers! 
 
Send us an email at simooodesigns@gmail.com

Question 4

Candle Safety

Accepted Answer

At Simooo, we carefully design our candles using the right combination of wax, wick, and fragrance to ensure a safe burn. Our experienced design team knows which jar shapes and scent blends help reduce risk. Before anything goes into production, our partner factory performs thorough fire safety testing to make sure the flame burns at a safe size. Plus, every candle comes with clear safety instructions to help you enjoy it responsibly.

Question 5

Fragrance Safety

Accepted Answer

We’re committed to using only high-quality, safe ingredients in our products. That’s why all of our fragrance oils are sourced from top-tier Swiss fragrance houses that follow strict safety standards, including FDA and IFRA guidelines. No shortcuts—just scents you can feel good about.

Question 6

Ethical Manufacturing

Accepted Answer

We believe beautiful products should be made responsibly. All of our manufacturing partners are certified by amfori BSCI, which ensures fair wages, ethical treatment, and safe working conditions. On top of that, we personally audit each facility to make sure our standards are always met.

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